I just called Lenovo customer support to cancel the order of a wireless keyboard and mouse for my bro(who is also in amrica now) that has now been pending for a month. Not surprisingly, it went to an Indian call centre. Now this Indian lady I'm sure had practiced and perfected her profession, which meant her eyes merely read off from the instruction sheet in front of her while her head remains in cold storage:
Call centre lady(CCL): How may I help you sir?
Me: I'd like to cancel my order.
CCL: Now if I understand you correctly sir, you'd like to cancel your order, is that correct sir?
CCL: May I ask Sir, why you'd like to cancel your order?
Me: I am extremely annoyed that it has been more than a month and the product is still pending shipping.
CCL: Now if I understand you correctly sir, you are extremely annoyed sir that it has been more than a month sir and the product is still pending shipping, is that correct sir?
CCL: Sir, it seems this product is being delayed because it is an old model that is not in stock sir. If you give me a minute I can transfer you to our sales...
Me(interjecting): I'll tell you what, you cancel this order for me now, and I'll go online myself and get a better and newer one from lenovo, ok?
CCL: Ok sir. Sir may I have your order number sir?
Me: Its 2DRTEK
CCL: Let me verify that sir. So its 2 as in Delta, D as in... I'm sorry sir....