Inertia

Usually phones in the US are designed such that it is possible to dial the emergency services even if the keypad is locked(I am talking about non-flip phones). For some reason, almost any two digits pressed on my keypad followed by the dial button calls the emergency services, apart from the usual 911 dial. As a consequence, I have rung inadvertently for 911(08 dial has been the most common random combination I've achieved!) at least 20 times (counting) in the past 3 years. I've now had this T-mobile service for well over its contract period and I AM eligible to change to a new, better phone for free! Yet, I remain in this same unperturbed state out of sheer inertia to call up t-mobile and request a new phone. It is a good thing the police department is also expected to serve shepherds!